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SMS COMMUNICATION From November 2021 we will be introducing text message communication to patients.

The advantages of SMS over phone or letter communication are:

▫ Communication is instantaneous

▫ Reduces pressure on our telephone lines

▫ Lower environmental impact than letters

Information that may be sent by SMS:

▫ Important national updates (e.g Covid-19 updates)

▫ Practice updates (e.g clinician sickness etc.)

▫ Appointment alerts and recall reminders

▫ Results and follow-up information, where appropriate

▫ Relevant medicines information

▫ Website links as agreed with your clinician

What do I need to do?

▫ Make sure we have the correct mobile number for you on file

▫ Update us if you change your mobile number

▫ If you are concerned that we do not hold the correct mobile number for you file, you can email nhsh.gp55709-reception@nhs.scot  or you can let a member of the team know when you are at the practice.

▫ Please note this is a one-way service, please do not reply to the SMS unless prompted, as your reply will not be sent back to us.

Can I opt out? ▫ Yes, email nhsh.gp55709-reception@nhs.scot  or you can let a member of the team know when you are at the practice.

Text message limitations

▫ Appointment reminders by text are an additional service and they may not be sent on all occasions. The responsibility for attending appointments or cancelling them still rests with our patients.

▫ Text messages are generated using a secure facility but they are transmitted over a public network onto a personal telephone and as such may not be secure. However, the practice will not transmit any information which would enable an individual patient to be identified

Cervical Screening

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Please see the poster with regards to our pharmacies who are struggling with the demand at the moment.

PRESCRIPTION REQUESTS

Please phone the surgery to register for online repeats also, this will help everyone greatly with the ongoing situation.  Please listen to the whole message as you will be able to get through to us after message is finished and our Admin staff will help you to register.

Physiotherapists are here.

We now have a physiotherapist working from our Practice. There will be clinics held on a Thursday afternoon in Croyard Road Beauly.  To make an appointment please contact our Receptionists.

Croyard Medical Practice will be closed on the following dates

Bank Holidays

  • 2nd & 5th April 2021 (Good Friday & Easter Monday)

  • 3rd May 2021 (Early May Bank Holiday) (Monday)

  • 2nd July 2021 (Summer) (Friday)

  • 2nd August 2021 (Summer Bank Holiday) (Monday)

  • 15th October 2021 (Autumn Bank Holiday) (Friday)

  • Xmas/New Year – Closed on the following dates:

  • December 27th & 28th 2021

  • January 3rd & 4th 2022

Staff Training days

  • Both surgeries will close for Routine Appointments at 13.00 on the following dates:

    TBC

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